Beginning: 07.01.2021 – 11.54 PM
Ending: 08.01.2021 – 6.10 AM
Impact: Proximus fixed and mobile services impacted
Dear customer, dear partner,
Proximus informed us that one of their planned maintenance encountered an incident which generated disturbances on both their fixed and mobiel telephony.
Please find below their official communication:
Some of our fixed and mobile services were impacted during the night of 7 to 8 January due to an intervention on a section of the voice infrastructure.
During the night of 7 to 8 January an intervention was planned on a section of the voice infrastructure. During the intervention an unexpected error occurred which impacted some of our fixed and mobile services. Some emergency centres in some provinces were also not reachable.
The incident started at 23:54 and at 6:10 am we were able, together with our vendor, to correct the error. The situation is stable since then.
We are further investigating the technical cause of the unexpected error in order to define proactive remedies.
We apologize for any possible inconvenience encountered to you and your end-customers.
SEWAN has not been impacted in any kind, but if you have received this morning complaints about Proximus beeing unavailable, this may be the reason.
SEWAN Technical Team
