Past Incidents

Beginning: 30.06.2021 – 2.37 PM

Ending: 30.06.2021 – 2.41 PM

Impact: V5 traffic disturbances

Dear customer, dear partner,

We experienced a breif overload on incoming sip messages, which made the processing of sip messages slower, with a maximum measured delays upto 7 seconds in signalling. A backup service took over the load, which restored normal functioning of the service.

In order to permanently fix this issue, we are planning both with our vendors several upgrades of our software, among others : Kamailio 5.5.0, Freeswitch 1.10.6 and rtpengine 10.0

Please remain certain that we take this matter seriously.

Best regards;

SEWAN technical team

Beginning: 29.06.2021 – 11.22 PM

Ending: 29.06.2021 – 11.37 PM

Impact: Voice IN/OUT disturbances on V5

Dear customer, dear partner,

as from 11.22PM, we got alerted that some of our VoIP machines got overloaded on our SBCng plateform. Problem was fixed at 11.37PM. Further Investigations are on going.

Best regards;

SEWAN technical team