Past Incidents

Beginning: 19.02.2022– 10.00 PM

Ending: 20.02.2022 – 01.00 AM

Internal ref: DTCAB-3624

Impact: reboot possible

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on all Mikrotik (CCR1009 / HAPAC2)

The goal of this operation is to move it to the Airdevices platform.  

During this timeframe, the CPE can reboot one time.

Best regards;

SEWAN Technical Team

Beginning: 15.02-2023 – 08.50 AM

Ending: 15.02-2023 – 09.58 AM

Impact: long connection times

Dear customer, dear partner,

This morning we suffered an outage on a node in Leuven, around 8h50, it took a few minutes for all the traffic to be redirected. We have replaced the node, and everything is back to normal since 9h58.

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Best regards;

SEWAN technical team

Beginning: 09.02.2023 - 10.00 AM Ending : 09.02.2023 - 10.30 AM

Impact: call quality  

Dear customer, dear partner,

We experience some issue on SBCNG (V5), our team is working on it.

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Best regards;

SEWAN technical team