Past Incidents

***** UPDATE - 13.01.2021 - 9.25PM *****

At 9.25PM today, Telenet confirmed the situation was resolved.

Beginning: 13.01.2021 – 10.00 AM

Ending: on going

Impact: Telenet fiber down

Dear customer, dear partner,

Please note that since 10AM this morning, we have noticed partial disturbances on Telenet internet lines on some areas of Brussels.

Therefore, if you or your customer(s) experience internet/telephony issues, this may be the root cause.

At this moment, we have not received any official information that their problem is fixed.

SEWAN Technical Team

Beginning: 07.01.2021 – 11.54 PM

Ending: 08.01.2021 – 6.10 AM

Impact: Proximus fixed and mobile services impacted

Dear customer, dear partner,

Proximus informed us that one of their planned maintenance encountered an incident which generated disturbances on both their fixed and mobiel telephony.

Please find below their official communication:  

Some of our fixed and mobile services were impacted during the night of 7 to 8 January due to an intervention on a section of the voice infrastructure.

During the night of 7 to 8 January an intervention was planned on a section of the voice infrastructure. During the intervention an unexpected error occurred which impacted some of our fixed and mobile services. Some emergency centres in some provinces were also not reachable. The incident started at 23:54 and at 6:10 am we were able, together with our vendor, to correct the error. The situation is stable since then.

We are further investigating the technical cause of the unexpected error in order to define proactive remedies. We apologize for any possible inconvenience encountered to you and your end-customers.

SEWAN has not been impacted in any kind, but if you have received this morning complaints about Proximus beeing unavailable, this may be the reason.

SEWAN Technical Team

Beginning: 30.12.2020 – 3.44 PM

Ending: 30.12.2020 – 4.16 PM

Impact: General VoIP disturbances

Dear customer, dear partner,

Yesterday afternoon, we experienced a general disturbance on our VoIP network due to one of our media gateways which encountered a problem with its kernel module. This resulted in large delays in call setups, overloading the UDP buffers and eventually also limiting registrations.

As a mitigation, we’re splitting of the registration part of the routing part, this should make sure we don’t lose registrations when something happens on the routing part, and inverse.

All our apologize for the problems this may have caused.

Best regards;

SEWAN technical team